How do I reserve my required vehicle rental?
Reservations can be booked through our secure website or you can contact us on our phone number during office hours (Mon-Fri 08.00 to 18.00, Sat 08.00 – 13.00) should you have any questions that relate to your required rental vehicle.
What are the driving licence requirements for renting a vehicle with you?
Every driver must present a valid driving licence that they have held for at least one year (often two years). Expired or provisional licences will not be accepted. We may also need to check whether you have any endorsements or penalty points on your licence. This will not necessarily affect your ability to rent a car or commercial vehicle with us. If you have more than three points it is recommended that you call our office we may need to get a clearance on you your endorsement form our insurance company.
Is it possible to cover more than one driver on hire vehicles?
Additional drivers can be added cost of £5.00/day.
Can I drive a 7.5t truck on my car licence?
Yes, depending on when you passed your driving test. If you passed your test before 01/01/1997 and have category C1, you can drive 7.5t vehicles. If you passed after 01/01/1997 then the largest you can drive is a 3.5t.
What are the criteria required to be permitted to drive 15/17 seat hire minibus?
You must be minimum 25 years of age and you must have a class D1 on your driving licence.
Do I need an Operator’s License to drive a truck?
All truck rentals for business use MUST have a valid operator’s licence. For personal use there is no need for an operator’s license.
What do your prices include?
Prices quoted are inclusive of VAT, insurance, breakdown cover and 250 miles per day, 1000 miles a week.
Can hire vehicles be returned out of hours?
Yes, but not recommended as you are responsible for the vehicle till it’s checked in during office hours.
What time does a hire day run from/to?
A typical hire day is a 24hr period from 8am or as agreed and noted on your rental agreement, vehicle can be collected evening before subject to availability.
Can our vehicles be used to travel into Europe?
Yes, we permit our vehicles to travel into all listed EU countries additional relevant Charges will apply, please call our office for detail.
Do we supply one way vehicle rentals?
Do you Deliver & Collect to my location?
Yes, there is a charge for this service please speak to our office for availability and charge.
Deposit do I have to leave?
We charge a £300 deposit to cover incidentals such as parking tickets, speeding fines, fuel and damage costs. The deposit will be refunded after the vehicle hire is complete.
When I am ready to book a rental vehicle, what details will I need to provide?
We accept telephone, email bookings best option is on the Web, when calling please have the following information to hand: Details of the vehicle you would like to hire. Our team can help you if you are unsure Driver name and contact telephone number, address or business address and details of any additional drivers.
Length of time the vehicle is required, including the required collection or delivery date and time Full delivery and collection details, including postcode
What is required on the day of collection:
Driving License photo card
Recent Proof of home address
Debit or credit for rental and deposit
Is Insurance Included in the rental cost?
Yes. Comprehensive insurance is included as standard, It should be noted that our insurance does not cover goods in transit.
Do we offer zero insurance excess on your hire vehicles?
No, we cannot offer zero excess but taking out Collision Damage Waiver Insurance to reduce the excess liability can reduce your insurance excess. Please see our terms and conditions for the CDW rates of the vehicle that you wish to hire.
Can I leave my car at your premises whilst I hire a vehicle?
Yes, very limited mainly off road.
Where can I find the vehicle collection address?
Please refer to booking details.
Do hire vehicles need to be refuelled before collection/return?
Yes. We encourage our customers to re-fuel our rental vehicles to cover the fuel used before return.
Do you accept credit cards?
Yes not Amex.
Can I use your vehicle to take rubbish to Reading/Bracknell tip?
Yes you can, however they do have height and time restrictions in place. Please click on the relevant link below for more information. https://www.re3.org.uk/household_page.asp?id=2 Do any of your vehicles have tow bars fitted? Yes, we have a selection mainly Tippers, Drop sides and some Mini buses fitted with tow bars. Please advise us at time of booking if you require a vehicle with a tow bar. Do you hire trolleys? Yes, we have a limited number of trolleys for hire, ideal for moving heavy items such as washing machines etc. check availability and cost when making your reservation.